This book is a valuable resource for anyone interested in developing a customer experience strategy. The author, Maurice Fitzgerald, has extensive experience in the business to business sector and provides insights on how to design and implement an effective strategy. The book is written in English and is in book format. The book covers various aspects of strategy and is a great addition to any adult learning or university library. It is ideal for those interested in studying or learning about strategy and customer experience. Like new, see other books for sale. Happy bidding.